Trust & Safety FAQ
Everything about payments, privacy, taxes, and disputes.
Is my payment safe?+
Yes. For paid tasks, the poster funds the gig up front and the money is held in escrow by our platform processor. The helper is paid only when the task is completed and the poster approves. If something goes wrong, our dispute flow reviews the case before any funds move.
How does escrow work step by step?+
Task Posted (awaiting deposit) → Funds Deposited (locked in escrow) → Task Completed (awaiting poster approval) → Funds Released (payout to helper). Each step is tracked inside the app so both sides always know where the money is.
Is my exact address shown to everyone?+
No. Your exact location is masked to roughly a 100-meter radius until you accept a helper. Only then is the precise address shared, so you stay in control of your privacy.
Are helpers vetted?+
Helpers can complete identity verification and build a rating history from completed tasks. Verified helpers get a badge on the map so you can choose with confidence.
Am I responsible for taxes as a helper?+
Yes. Helpers operate as independent contractors and are responsible for tracking their own income according to their local tax status (for example, Osek Patur in Israel). HandyMap does not deduct tax on your behalf — please keep records of your payouts and consult a tax professional if unsure.
What if a task goes wrong?+
Raise a dispute from the task chat. Our support team reviews the escrow status, the task details, and any before/after photos, then resolves the dispute — refunding the poster or releasing payment to the helper.